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Cancellation & Refund Policy

Last updated: August 2026

📋 Summary

Because TinyMoments provides instantly delivered digital products, we generally do not offer refunds once a gift URL has been unlocked. However, we handle exceptional cases on a goodwill basis. Please read the full policy below.

1. Nature of Our Products

TinyMoments sells digital gift experiences — personalized, interactive mini-apps accessible via a unique URL. When you complete a payment:

  • The gift's watermark is immediately removed.
  • A permanent, shareable live URL is instantly activated.
  • The digital product is considered fully delivered at this point.

Because digital content cannot be "returned" once accessed or shared, our general policy is that all sales are final.

2. No Cancellation After Payment

Once a payment is successfully processed and your gift URL is unlocked, the order cannot be cancelled. This is because:

  • The digital product is immediately and fully accessible to you.
  • Server and infrastructure costs are incurred at the moment of delivery.
  • The gift URL may have already been shared with the recipient.

We encourage you to fully customize and preview your gift (available for free) before making a payment.

3. Eligible Refund Situations

While we generally do not offer refunds, we will evaluate refund requests on a case-by-case basis in the following situations:

  • Duplicate Payment: If you were charged more than once for the same gift due to a technical error.
  • Payment Debited but Gift Not Unlocked: If your bank account was debited but the gift URL was never activated (payment failure at the gateway). In this case, the amount typically auto-reverses within 5–7 business days. If it doesn't, contact us immediately.
  • Technical Issue on Our End: If a confirmed bug on our platform prevented you from accessing a paid gift you purchased.

4. How to Request a Refund

To request a refund for an eligible situation, please email us at tinymoments.me@gmail.com with the subject line "Refund Request" and include:

  • Your registered email address.
  • The Gift ID or URL (found in your Dashboard).
  • The approximate date and time of the payment.
  • A brief description of the issue.

We will acknowledge your request within 48 hours and aim to resolve eligible refunds within 5–7 business days.

5. Refund Method

All approved refunds will be credited back to the original payment method used during purchase (UPI, credit card, debit card, etc.) via Razorpay. We do not offer refunds in the form of store credits or gift vouchers.

6. Contact Us

For any questions about this policy, please reach out at tinymoments.me@gmail.com or visit our Contact page.